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AI that actually knows the product docs

Self-served
60%
Support load
−35%
Helpfulness score
4.7/5

The problem

Users couldn't find answers in sprawling docs, so they opened tickets. The team wanted in-product help that was accurate and never hallucinated APIs.

The approach

  1. Built a RAG layer over docs, changelogs, and past tickets with freshness controls.

  2. Added strict grounding + eval harness so answers cite real sources or defer.

  3. Shipped a fast assistant UI inside the product and the marketing site.

  4. Wired analytics to see gaps and feed the docs roadmap.

Stack

  • TypeScript
  • Next.js
  • Python
  • Vector DB
  • Redis
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